Frequently Asked Questions (FAQ)

Below are some of the most common questions about our training program.

  • Yes, the content you downloaded from the download center can still be used on your local device even after your subscription period has expired. There are no hidden restrictions to play the content on your computer or mobile devices. However, you will not have access to new additions or updates.

  • It is both depending on the training package. Most of the Collaboration packages are video based where most of the Core Network Services and Network Virtualization Services are workbook (PDF document) based. On each product page there is a section called ‘Format’ where you can view whether the package is a video series or a workbook solution.

  • If you experience any issues trying to order a package attempt one of the following:

    • Confirm you are using one of the latest web browsers.
    • If you are using a proxy server configured on your computer or on your network either bypass the proxy server, work with your proxy administrator, or connect through a better full-featured proxy.
    • Try ordering from a separate computer and/or network.
  • For the video content use either the VLC player or the Quicktime player for best results. Windows Media Player may work for some videos, but not all.

    For PDF documents use Adobe Reader. All of these programs are free to download.

  • The Ultimate Collection, Cisco Collection, Cisco Voice Bundle, and the Security Collection provide a one year subscription to content on the site for its respective training category.

    If you are purchasing individual packages on the site, you will gain lifetime access to that training package which includes any new updates added to that training package for a one-time purchase price.

  • Yes, the Ultimate Collection, Cisco Collection, Cisco Voice Bundle, and the Security Collection provide a huge discount up to 40% and higher compared to if you purchased all of the individual packages one-by-one. These discounts don’t apply to system-wide discounts that may be available from time to time on our site.

    You can get more details at: http://www.routehub.net/collections

  • New additions and updates are added to our collection monthly providing a huge value add for Ultimate Collection, Cisco Collection, Cisco Voice Bundle, and Security Collection subscribers within a one year subscription period.

  • Not at all! ¬†You can renew the Ultimate Collection, Cisco Collection, Cisco Voice Bundle, and the Security Collection with up to 25% off. ¬†Contact us for more details.

  • Yes! The videos in our collection has the instructor/engineer explaining what is being done or configured.

  • There are samples you can view from many of the Voice video series in our collection to see what is expected. Below are three packages that have sample videos (located under the ‘Sample Video’ tab):