Cisco UCM & Unity Express, UC520 Training

Published 5-Jan-2010 by RouteHub Admin
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Cisco Voice: Cisco UC Manager Express, Unity Express, UC500 CDCM Workbook - $45.00


FORMAT:
Workbook (PDF, Network Diagrams)

 

DESCRIPTION:
Our Small Business Voice Design and Configuration guide will be focused on showing you how to configure an SMB Voice express network using CallManager Express, Unity Express, and the turnkey UC520 appliance into one comprehensive guide to meet specific solutions faced in businesses today.

 

WHAT YOU WILL LEARN?

This workbook solution will provide the following:

  1. Learn the concepts of Cisco SMB Voice that matter in terms of the components and protocols involved.
  2. Learn how to design Cisco SMB Voice as a solution with practical steps, considerations, and tools.
  3. Learn how to configure Cisco SMB Voice with best practices with step-by-step configuration.
  4. Learn how to monitor, troubleshoot, and confirm the operational state of Cisco SMB Voice in your configured network.

This workbook solution will show you how to deploy a small and SMB voice system using Cisco CME and CUE for a large range of common voice features and capabilities. You will learn some of the critical components, considerations, best practices, troubleshooting, and providing other valuable resources. In this series our Voice infrastructure has been designed and configured by a CCIE architect with 13 years of real world experience with enterprise and SMB voice deployments.

 

TOPICS:

Below are global configuration and setup will include:

  • Cisco UC Manager Expres 7.1 (aka CME)
  • Telephony Service
  • Directory Numbers
  • IP Phone Configuration
  • Cisco Unity Express 7.0.1 (aka CUE)
  • Enable Voicemail Services
  • Sending Calls to Voicemail on CME
  • Create User Voice Mailboxes

 

Feature Configuration involving:

  • Configuring DHCP on Cisco IOS
  • Mapping an analog line (DID) to an IP Phone
  • Configuring FXS port as a SCCP port
  • CME as a SIP Server for SIP Clients
  • Blocking incoming calls from PSTN
  • Setting up Authenticated SIP Trunk to SIP Provider
  • Local Phone Directory
  • Single Number Reach (SNR)
  • Sending Calls to Vociemail
  • Conferencing: MeetMe and Ad-Hoc
  • Paging
  • Personal Speed Dial
  • Upgrading CME Software
  • Intercom
  • Hunt Group
  • Call Park
  • How to setup Phone Softkey Templates
  • Extension Mobility
  • How to setup a custom ring tone?
  • Call Center Solution (using TCL scripts)
  • Fax to Email using T.37
  • Upgrading CUE to Version 7.0.1
  • Auto Attendant
  • Voicemail Email Notifications
  • Using CME and CUE on Seperate Routers
  • Live Record
  • Phone Services
  • Cisco CME using Exchange 2007 UM
  • Voice and Data VLAN
  • Using XML menu file for Phone Services
  • SIP Firmware upgrade on Cisco 7940/7960 IP Phones
  • VoiceView
  • SIP Firmware upgrade on Cisco 7961/7962+ IP Phones
  • Cisco Unified CallConnector .... NEW!!!
  • Downgrade CUE Software .... NEW!!!
  • CUE Basic Setup Wizard .... NEW!!!
  • Equipment Used:
    • Cisco UC520 Appliance (intergrated with CUE service module)
    • MS Exchange 2007 Unified Messaging (UM)
    • SCCP IP Phones: Cisco IP Communicator, Cisco 7970, Cisco 7960 Phones
    • SIP IP Phones: Third-Party Client called X-lite
    • Other Endpoints: Standard Analog Phone
    • PSTN: Single analog line (& DID) connecting to AT&T PSTN