Sample Video and Course Outline

This training package includes a video series and workbook solution focused on showing you how to deploy a SMB Voice Network using Cisco Unified CM Express and Unity Express step-by-step for many of the core features used in practical small business networks today. The Cisco Unified CME Video series will be released in video modules for each feature and function that can be deployed using the GUI application called the Cisco Configuration Professional (CCP) or through CLI.

This training packages also contains a workbook solution that will show you how to deploy a small and SMB voice system using Cisco Unified CME and CUE for a large range of common voice features and capabilities. You will learn some of the critical components, considerations, best practices, troubleshooting, and providing other valuable resources.

Sample Video

Course Outline

  1. Initial CLI Configuration
  2. Accessing Cisco Unified CME using Cisco Configuration Professional
  3. Adding Extensions, Users, and Phones (Part 1)
  4. LAN Configuration (VTP, Voice VLAN, Data VLAN, 802.1Q)
  5. Adding Extensions, Users, and Phones (Part 2)
  6. Outgoing Calls through PSTN
  7. Incoming Calls
  8. Translations: Changing E.164/DID Numbers for Outgoing Calls – Part 1
  9. Translations: Changing E.164/DID Numbers – Part 2
  10. Translations: Using 911 Dial Plan
  11. Class of Restrictions (CoR)
  12. Directory Services
  13. Call Forwarding
  14. Call Transfers
  15. Call Park
  16. Call Pickup
  17. Intercom
  18. Paging
  19. After-Hours Call Blocking
  20. Single Number Reach
  21. Music-On Hold